HP Software Support Service provides comprehensive software support services for HP software and selected third-party software. As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. The service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license. In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
- Access to technical resources; - Problem analysis and resolution; - Escalation management; - Software product and documentation updates; - Expedited problem resolution through trained technical HP resources. Potentially reduces the cost of purchasing individual software updates through subscription savings. Improved system performance and reduced downtime due to software defects. Notification for your system managers when new software updates are made available. Receive HP software and eligible third-party software updates at a predictable cost. Number of years: 3 Service time (days x hours): 7x24 Platform: iLO
